Course Description
About the Webinar:
This training analyses the regulations and the Technical Assistance instruction 2614 in the NOP Program Handbook, as well as the ISO requirements for consulting. It contains interactive questions, three concepts that prevent technical assistance, as well as an analysis that helps debunk each one of them.
This training addresses certifiers as well as inspectors. Certifiers can receive noncompliances for providing information from auditors, but they might be ill-equipped to have the conversation/ to rebut.
Technical Assistance is a NOP requirement in 205.501(a)(8), but certifiers often fall short for fear of providing consulting.
Certifier staff can provide much better customer service if they clearly understand the line between technical assistance and consulting.
Customer service and providing technical assistance are practically synonymous.
The training addresses certifiers as well as inspectors who are discouraged from providing information to operators, and without that it is difficult to create a cooperative environment at inspection.
The regulations have gotten more difficult. Without individualized technical assistance, communication between certifier and operator is impaired. Good technical assistance allows operators to create better organic systems.
Cost for the Webinar
- $100 for IOIA Supporting and Inspector members
- $150 for other IOIA members
- $200 for non-members
To Register and Pay: https://attendee.gotowebinar.com/register/743445139597397593
Assignment Due Dates and Information:
Pre-Webinar: 12:00pm (Pacific) November 27, 2026
Post-Webinar Assessment: 11:55pm (Pacific) December 11, 2026
Your Pre-Webinar Assignment will be emailed to you two weeks prior to the due date. Your Post Webinar Assessment will be sent to you at the conclusion of the webinar session.
Grades and Certificates:
IOIA will follow-up with you within 30 days of the completion of the webinar with your course outcome.
Schedule
Start Time: 9:00 a.m. (Pacific)
End Time: 11:00 a.m. (Pacific)
Requirements
Certificates: Participants who meet minimum requirements will receive an IOIA Certificate of Completion.
Letters of Participation: Participants who attend the webinar but opt out of the assignment submission or fail to achieve a passing score will receive an IOIA Letter of Participation, to document their attendance.
Please Note: Certificates and Letters of Participation will not be provided until the course is paid in full.